Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via reception during our usual opening hours. Please note: patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

For urgent medical advice between the hours of 6.30pm and 8am Monday – Friday and over the weekend or bank holidays please dial 111. If you call the surgery number at these times your call will be diverted to the out of hours service provided by the NHS 111 service.

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A & E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

Consultations will either be conducted over the telephone or you will invited to attend a local out of hours centre to see the doctor. If necessary, you will be visited at home.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

For immediate, life-threatening emergencies, continue to call 999.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.