Managing your Medication during Covid-19 

The dispensary at Long Melford Surgery is only open

Monday – Friday between 14:00 -16:00 for the collection of medication 

Prescriptions 

The Practice WILL NOT be issuing printed prescriptions for the foreseeable future and unless we dispense to you from the Surgery all prescriptions will be sent electronically to the pharmacy.  Please ensure you prepare for this change by making sure you have a nominated pharmacy.  This can be done by contacting your nominated pharmacy or online via Patient Access.

Please allow at least THREE WORKING DAYS from the time you order your medication until the time you collect/expect delivery. 

Medication Delivery 

If you are having difficulty collecting your prescriptions from the dispensary or pharmacy due to self-isolating or protective shielding measures please let us or your pharmacy know. 

Medication Queries

The Practice does not reply to emails.  For all medication queries please telephone the Practice and request a call back from a member of the practice dispensary team. 

Electronic Repeat Dispensing

The Practice is currently reviewing all patients on repeat medication for the suitability of electronic repeat dispensing.

Your nominated pharmacy will inform you if you have been issued with a series of repeat prescriptions, in-line with electronic repeat dispensing.  Essentially this means your pharmacy or the Surgery dispensary will prepare your medication each month without your having to make a request. 

For further information on electronic repeat dispensing, please click on the following link: 

https://www.nhsbsa.nhs.uk/pharmacies-gp-practices-and-appliance-contractors/prescribing-and-dispensing/electronic-repeat-dispensing-erd/erd-information-patients

 If you have any questions regarding repeat dispensing, please either contact your local pharmacy or request a telephone call back from the dispensary team.

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