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Coronavirus - COVID19
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Out of Hours
Between the hours of 6.30 p.m. and 8.00 a.m. Monday – Friday and over the weekend or bank holidays please dial 111 or the surgery number (01787 378226) where your call will be diverted to the out of hours service provided by the NHS Suffolk
All results are seen by the Doctor who ordered them. Please telephone for the result between 2.00 p.m. and 5.00 p.m. when our staff will be able to pass on the Doctor’s message to you. Please allow 3 working days for results to be available.
If you need medical advice your details will be taken and our Nurse Practitioner will phone you back later. If the matter is urgent, please advice us and it will be dealt with straight away.
Click here for details
Computer System Change:
We will be migrating over to a new computer system on 18th November 2021.
During the weeks commencing 8th and 15th November we will have limited access to Electronic prescriptions and paper prescriptions will be produced for the majority of this period.
Because of this some patients may receive 2 months’ worth of medication in order to see them through this period.
Batch medication (eRD):
Because of the new computer system we cannot have any eRD (batch prescriptions) that run past our new system change date, so you may find your batch prescription only lasting until October/November time.
When you have collected your last prescription on your batch, please inform the Dispensary at the surgery in the usual way (preferably email) so that we can look into this for you.
If you order your medication each month, please continue to do so.
You may order repeat medication in one of the following ways:
The above email address is only to be used in relation to the ordering of repeat medication. For any other matters, please contact the surgery by telephone as normal.
Please allow 72 working hours from receipt of your request to collection of a prescription.
Dispensing at Long Melford Surgery
We are able to dispense medication to patients living in the following villages. Please ask for more information.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2020, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £9.35, whereas a three-month PPC will cost you £30.25 and a 12-month PPC £108.10.
There is further information about prescription exemptions and fees on the NHS website
For information on managing your managing your medication during COVID-19, click here.
We are in the process of changing as many patients as possible over to a batch prescription. We will raise a prescription for up to twelve months (depending on how often you require additional monitoring such as blood tests etc) and we will send the batch electronically to your nominated Pharmacy.
Your Pharmacy will supply you with one months' worth of medication at a time and they will discuss arrangements for future collections with you.
This will enable you to automatically collect your monthly prescription from your Pharmacy until the batch of prescriptions have run out.
You will no longer need to order your medication each month from the dispensary.
Once you have been informed that you have received your last batch of medication, please contact the surgery to request another batch and to find out if you are due a Medication Review.
On collecting your next prescription, please confirm with your Pharmacy that you have been issued with a batch prescription and for how many months.
There is a 72 hour wait for repeat prescriptions
Thank you from The Long Melford Practice
Repeat Prescriptions Waste Management
Managing your Medication during Covid-19
The Dispensary is open at Long Melford Practice Monday – Friday 8.30 am - 1.00 pm and 2.00pm - 6.30 pm
The Practice WILL NOT be issuing printed prescriptions for the foreseeable future and unless we dispense to you from the Surgery all prescriptions will be sent electronically to the pharmacy. Please ensure you prepare for this change by making sure you have a nominated pharmacy. This can be done by contacting your nominated pharmacy or online via Patient Access.
Please allow at least THREE WORKING DAYS from the time you order your medication until the time you collect/expect delivery.
If you are having difficulty collecting your prescriptions from the dispensary or pharmacy due to self-isolating or protective shielding measures please let us or your pharmacy know.
The Practice does not reply to emails. For all medication queries please telephone the Practice and request a call back from a member of the practice dispensary team.
Electronic Repeat Dispensing
The Practice is currently reviewing all patients on repeat medication for the suitability of electronic repeat dispensing.
Your nominated pharmacy will inform you if you have been issued with a series of repeat prescriptions, in-line with electronic repeat dispensing. Essentially this means your pharmacy or the Surgery dispensary will prepare your medication each month without your having to make a request.
For further information on electronic repeat dispensing, please click on the following link:
If you have any questions regarding repeat dispensing, please either contact your local pharmacy or request a telephone call back from the dispensary team.